I started 2025 with a reflection that may seem controversial. Obviously, people are fundamentally important—there’s no debate about that. But let’s think together: what is the real impact of having a brilliant team without well-defined processes?
The absence of clear processes creates an interesting scenario: multiple paths being forged simultaneously within the same organization. Some are well-structured, others not so much. The result? A confusing journey where everyone follows their own way.
Thinking about modern soccer (yes, the analogy works!): teams have abandoned the old strategy of the goalkeeper simply kicking the ball forward. Today, there is a whole tactical process for playing out from the back. Why? Because they discovered that ball possession leads to victory.
In the corporate world, we see the same principle. Well-defined processes do not exist to create bureaucracy, but to enhance people’s work. It’s like an orchestra: talented musicians need a common sheet of music to create something extraordinary.
Now, about technology and processes: how often do we see companies investing in expensive systems (such as ERPs) without first understanding their own workflows? It’s like building a house starting with the roof. Technology should serve the process, not the other way around.
Here’s an interesting observation: I’ve seen companies with average teams achieve outstanding results thanks to well-structured processes. Yes, credit goes to the leadership that implemented them, but it also proves that solid processes can elevate any team’s performance.
If you asked me today: an exceptional team or well-defined processes? The answer might surprise you: processes. Because with them, you can develop people and teams. The opposite, however… well, even the most talented team can get lost without clear direction.
A crucial note: I am not downplaying the importance of people. Quite the opposite! I am arguing that well-structured processes enhance human talent, allowing people to shine even more.
And you—think about how is the relationship between people and processes in your company?
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